Have a question about OK E Cigs or electronic cigarettes in general?
Our Information Hub should answer any questions you have about our e-cigarette products and how to use them, however if you have any general questions about us or our website you should be able to find answers below. If you have any questions that are not covered here, please do not hesitate to contact us.
Important Battery Safety Information
Only use a USB charger that is 1 Amp with an output of no more than 5v to charge your OK rechargeable e-cigarette. Please do not use a mobile phone or 2.1 Amp USB charger. If you are in any doubt about the specification of a USB charging adaptor, please contact the manufacturer to confirm.
Please follow the guidelines below:
- Do not leave the battery charging unattended or overnight.
- When the battery is fully charged you must always take it off charge. The LED on the end of your battery will go off when it is fully charged. Please do not charge batteries for longer than specified in the relevant product manual.
- Do not place a battery next to mobile phones, e-readers or magnetised objects.
- Do not attempt to charge a battery that has been dropped or damaged.
- Do not attempt to charge with a modified charger or modify the battery.
- Do not disassemble the battery.
- Do not attempt to charge with a damaged charger or adaptor.
- Do not dispose of a battery in fire or water.
- Only use the battery to USB adaptor supplied with the product. Do not use another manufacturer’s products.
- Do not leave batteries in direct sunlight or in places where temperature can rise suddenly.
- Do not expose your battery to very high or low temperatures.
- Do not charge your device in your car in very hot/ humid weather.
- Always recharge the battery if full discharged.
- Always charge on a hard surface.
- If your battery is exposed to water do not continue to use it.
- Please store in a dry place.
- Please clean terminals and battery contacts with tissue or alcohol wipes once a week.
- Exercise caution whilst charging abroad, as mains voltages vary. Some countries may also experience sudden power surges.
- Do not carry batteries in a pocket or bag where they are in direct contact with metal such as coins or keys.
If you are in any doubt, please contact us for additional advice.