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If you don't already have an account, register below to take advantage of the following benefits

  • Collect loyalty points with every order to exchange for discounts. Collect 1 point per £ and get 10% off when you reach 100 points!
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Shipping

Shipping Costs & Times

We ship throughout the UK* and aim to dispatch all orders placed before 2pm Monday to Friday the same working day so that you get your OK E Cig order as soon as possible. Please note that on very rare occasions an order may not be dispatched the same day due to unforeseen circumstances for example, therefore same-day dispatch is not guaranteed.
We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.

Please see below for shipping options and costs.

Mainland UK Shipping Zone UK Royal Mail First Class Standard* (1-3 days delivery*) – FREE ON ALL ORDERS 
Mainland UK Shipping Zone UK Royal Mail Special Delivery 1pm* (Next working day by 1pm) Guaranteed on orders purchased before 14:00 Monday-Thursday – £7.15
This service is not available for Saturday delivery.
Please note that this service is guaranteed by Royal Mail, not ourselves, so if an order doesn’t arrive as expected then we will seek compensation from Royal Mail.
* Mainland UK addresses (including Northern Ireland) and the following islands: Isle of Sky, Isle of Sheppey, Angelsey, the Isle of Wight, and the Isle of Man. This excludes the Channel Islands and BFPO (British Forces Post Office).


Please Note – RE: Non-arrival of an order:

Our policy is to wait 5 days after dispatch of an order. Please contact us after this time if your order still has not arrived and we will take further action

If you are located outside of the UK and wish to place an order, please contact us.

Returns

We do our utmost to ensure your order is processed, packaged and delivered quickly and carefully. If there is a problem with your order or you would like to return an item for any reason, please contact us using one of the methods on our Contact page.